The Forum of Private Business (FPB) has published its tenth biennial report investigating the service banks provide for private businesses. Around 3,700 firms participated in the survey, Private Businesses & their Banks, which is the largest and longest running survey of its kind. The report looks at areas such as bank performance, bank switching, tracking transactions, transmission charges and the impact of recommendations made by the Office of Fair Trading.

Chief Executive of the FPB, Nick Goulding, said that the results showed an overall improvement in bank service provision from 2004, but that the performance of some banks had slipped.